Refund Policy

Our website proudly stands behind its services with a comprehensive money-back guarantee. Thanks to our transparent refund policy, customers can trust that their products will be delivered with integrity. We’ve taken the time to explain in clear and straightforward language what this assurance entails in our terms and conditions.

1. If our efforts to unlock your iPhone yield an ‘unavailable’ report from the unlock supplier/network, we will promptly issue a full refund. This occurs when the ‘unlock’ service cannot be provided, and we ensure you receive your total refund.
2. Although we meticulously execute the unlock process on our end, there may be instances where the unlock does not function as expected. Should this occur, we require evidence demonstrating the unsuccessful outcome, such as a photo or video, before proceeding with your refund. This ensures we promptly address discrepancies, maintaining our commitment to customer satisfaction.

The refund policy does not extend to the following scenarios:

1. If the IMEI checker indicates that your iPhone is already unlocked due to an incorrect IMEI input or if it returns a status of ‘not found.’
2. Purchasing the wrong network service can occur, which can be avoided by utilizing the IMEI checker beforehand.
3. Devices classified as blocked, blacklisted, barred, lost, or stolen are not covered by the guarantee after unlocking.
4. Before proceeding, verifying the iCloud lock status for devices with an iCloud activation lock is imperative.
5. Providing an incorrect IMEI for the Clean IMEI iCloud Removal Service will result in the forfeiture of any refund eligibility.
6. Failure to provide sufficient evidence, such as a snapshot or video demonstrating that the unlock was unsuccessful, will invalidate the refund request.
7. While we offer support and guidance on the activation process, we cannot complete it on your behalf.
8. Using a SIM card that the operator has cancelled or expired will impede unlocking. It is recommended that an active or new SIM card be used.
9. If you opt out of unlocking while your purchase is still processing, your IMEI has already been submitted for unlocking.
10. Attempting to use a restricted or barred phone in a location where such usage is prohibited will render the phone operational only outside the nation where it was initially limited.

To initiate a refund process, kindly visit our “Contact Us” page and provide your order number ID and the email address used to place the order. Click here to reach out to us. Rest assured, your concern will be addressed promptly, ensuring you can enjoy your phone seamlessly.

If you encounter any issues with your IMEI code or face other difficulties, please don’t hesitate to contact us. We are committed to simplifying the smartphone unlocking process for you.

Please allow 3-5 days for the refund to appear on your credit card statement, bank account, or PayPal account.

Please note that the last changes to our refund policy were made on Mar 30, 2024.